Return Policy

Thee Queen Bee Co. 🐝

Return & Store Credit Policy

At Thee Queen Bee Co., we want you to love your purchase! Please review our return policy carefully before placing your order.

Store Credit

Eligible returns will be issued as store credit only in the form of a discount code sent to your email once your approved return has been received and inspected. Your credit may be used toward a future purchase on our website.

We do not offer cash refunds or exchanges. Store credit is valid for 3 years from the date of issue.

Return Time Frame

Eligible items must be received by our return facility within 15 days of the delivery date. Please allow 5–7 business days for return shipping when planning your return.

Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.

Final Sale Items

The following items are FINAL SALE and are not eligible for return, refund, or store credit:

  • All jewelry, including sterling silver, turquoise, Navajo pearls, and handmade pieces

  • All handbags and accessories designated as final sale

  • Clearance items

  • Designated final-sale promotional purchases

  • Items discounted by 30% or more

  • Earrings and other items specifically marked final sale

Please review product descriptions carefully before completing your purchase.

Return Condition Requirements

All eligible return items must be received in new, unused, and original condition to qualify for store credit. Items must be free of wear, damage, odors, stains, makeup, deodorant, pet hair, and other signs of use.

Items that do not meet these requirements will not qualify for store credit and may be shipped back to the customer at the customer's expense.

Return Shipping & Tracking

Customers are responsible for return shipping costs. We strongly recommend using a shipping service that provides tracking and keeping your tracking information until your return has been received.

Thee Queen Bee Co. is not responsible for return packages that are lost, stolen, or damaged while in transit.

Defective or Incorrect Items

If you believe you received a defective or incorrect item, please contact us through our official customer service channel within 2 days of the delivery confirmation date. Please include your order number, photos of the item, and a description of the issue so we can review your concern.

Damage resulting from normal wear, misuse, or improper care does not qualify as a manufacturing defect. Each concern will be reviewed individually.

Product Colors & Variations

We do our best to accurately represent every product in our photos and descriptions. However, colors may vary slightly due to lighting, photography, and individual screen settings. Minor variations in appearance do not automatically constitute a defect.

Handmade items may also have unique characteristics and variations that make each piece special.

Returns That Do Not Meet Our Policy

Returns sent without approval, outside the eligible return window, or containing items excluded from our return policy may be refused. If an item must be returned to the customer, the customer may be responsible for return shipping costs.

Thank you for supporting Thee Queen Bee Co. and our small business! We appreciate every order and are grateful to have you as part of our Queen Bee community. 🐝👑